Terms of Service

1. General Provisions

1.1. These Terms of Service (hereinafter referred to as the "Agreement") govern the relationship between Individual Entrepreneur Denis Nikolaevich Filipkin (hereinafter referred to as the "Provider", "Operator"), TIN (INN) 731201040405, registered at: 432048, Russian Federation, Ulyanovsk, Kirova str. 6, apt. 225, and any person using the LALAPAM platform (hereinafter referred to as the "User").

1.2. This Agreement constitutes a public offer in accordance with Article 437 of the Civil Code of the Russian Federation. Registration on the Platform and/or commencement of use of the Platform constitutes unconditional acceptance of this offer in accordance with Article 438 of the Civil Code of the Russian Federation.

1.3. The following key terms are used in this Agreement:

• Platform (LALAPAM) — software provided on a SaaS (Software as a Service) basis, designed for managing appointments, bookings, sales of services and goods, accessible via web interface, mobile applications, and messenger integrations.
• User — an individual, sole proprietor, or legal entity (represented by an authorized representative) that has registered on the Platform and uses its functionality to organize their business activities.
• User's Client — an individual who makes appointments, bookings, or purchases of services/goods through the Platform from a specific User.
• Services — the aggregate of functional capabilities of the Platform provided to the User in accordance with the selected pricing plan.
• Content — any information, data, texts, images, files, and other materials posted by the User on the Platform.
• Personal Data — any information relating directly or indirectly to an identified or identifiable individual (data subject), in accordance with applicable data protection legislation.
• Account — the User's personal account on the Platform, created upon registration and providing access to the Platform's functionality.

1.4. The LALAPAM Platform is a cloud-based SaaS service for managing appointments, bookings, sales of services and goods, including CRM features, business process automation, analytics, and client communication tools.

2. Subject of the Agreement

2.1. The Provider grants the User a non-exclusive, non-transferable, revocable right to access and use the Platform on a SaaS (Software as a Service) basis in accordance with the terms of this Agreement and the selected pricing plan.

2.2. The Platform provides the following functionality (which may vary depending on the pricing plan):

• Online appointment scheduling and booking management;
• CRM system for client database management;
• Order, service, and product management;
• Notification system (Telegram, Email, Push notifications);
• AI assistant for setup automation and management;
• Analytics and reporting;
• Rule Engine — a business rules system for process automation;
• Scenarios (Scenario Engine) — interactive scenarios and automations;
• PWA application (Progressive Web Application).

2.3. Access to the Platform is provided through the following channels:

• Telegram Mini App;
• MAKS Mini App;
• Web application (PWA), accessible via browser.

2.4. The following documents are integral parts of this Agreement:

• Privacy Policy;
• Consent for Personal Data Processing;
• Data Processing Agreement (DPA).

These documents are mandatory for review and apply in full from the moment of acceptance of this Agreement.

2.5. The Provider reserves the right to add, modify, or remove Platform features at any time at its sole discretion, subject to notifying Users in accordance with the procedure set forth in this Agreement.

3. Acceptance and Registration

3.1. Registration of an Account on the Platform constitutes full and unconditional acceptance of this Agreement. From the moment of registration, the User is deemed to have read and agreed to all terms of the Agreement.

3.2. Registration and authorization on the Platform are available through the following methods:

• Via Telegram account;
• Via MAKS account;
• Via VK ID;
• Via Yandex ID;
• Via email address with verification.

3.3. When registering through third-party authorization services (Telegram, MAKS, VK ID, Yandex ID), the User additionally agrees to the terms of use of the respective services. The Provider shall not be liable for the privacy policies and terms of use of third-party authorization services.

3.4. Continued use of the Platform after amendments to this Agreement constitutes the User's consent to the amended version of the Agreement. If the User does not agree with the changes, the User must cease using the Platform and delete their Account.

3.5. The User represents and warrants that they possess the necessary legal capacity to enter into this Agreement. If the User acts on behalf of a legal entity, the User warrants that they have the authority to enter into this Agreement on behalf of such entity.

4. Pricing Plans and Payment

4.1. The Platform is offered under the following pricing plans:

4.2. Payment for the Pro plan is made on a monthly prepaid basis. Payment must be made prior to the commencement of each billing period.

4.3. The Provider reserves the right to modify pricing plans and their costs by notifying Users no less than 30 (thirty) calendar days before the changes take effect. Updated prices shall apply from the beginning of the next billing period.

4.4. Refunds are available within 14 (fourteen) calendar days from the date of payment, provided that the User has not actually used the paid Services during the paid period. "Use" means any access to functionality available exclusively under the paid plan.

4.5. In the event of non-payment for the Pro plan by the due date, the Provider reserves the right to downgrade the User's Account to the Free plan with corresponding feature limitations. User data shall be preserved.

4.6. All prices are stated in the applicable currency and include applicable taxes in accordance with the relevant legislation.

5. Rights and Obligations of the Provider

5.1. The Provider undertakes to:

• Provide the User with access to the Platform on a 24/7 basis, except during periods of maintenance and force majeure events. The Provider does not guarantee any specific level of availability (uptime) of the Platform;
• Conduct scheduled maintenance of the Platform with prior notification to Users no less than 24 hours in advance, except for emergency maintenance necessary to address critical vulnerabilities or failures;
• Ensure the protection of Personal Data in accordance with applicable data protection legislation;
• Review User inquiries within reasonable timeframes in accordance with the selected pricing plan.

5.2. The Provider has the right to:

• Modify Platform functionality, add or remove features, by notifying Users no less than 30 (thirty) calendar days before the changes take effect;
• Modify pricing plans and their costs by notifying Users no less than 30 (thirty) calendar days in advance;
• Suspend or block the User's access to the Platform in case of violation of the terms of this Agreement, including immediately in case of a material breach (Section 9 of this Agreement);
• Send the User informational and service messages related to the operation of the Platform;
• Engage third parties for the performance of obligations under this Agreement without the User's consent;
• Use aggregated, anonymized data on Platform usage to improve the quality of Services and for statistical purposes.

6. Rights and Obligations of the User

6.1. The User undertakes to:

• Provide accurate, complete, and current information during registration and maintain its accuracy;
• Maintain the confidentiality of Account credentials and not share them with third parties. All actions performed through the User's Account shall be deemed to have been performed by the User;
• Immediately notify the Provider in the event of unauthorized access to the Account or suspicion thereof;
• Not use the Platform for activities that violate the laws of the Russian Federation and/or international law;
• Independently obtain consent from their Clients for the processing of their Personal Data in accordance with applicable data protection legislation. The User acts as the data controller for the Personal Data of their Clients and bears full responsibility for the lawfulness of such processing;
• Bear full responsibility for Content posted on the Platform, including its legality, accuracy, and compliance with third-party rights;
• Comply with the terms of this Agreement and applicable legislation;
• Refrain from actions aimed at destabilizing the operation of the Platform.

6.2. The User has the right to:

• Use the Platform's functionality in accordance with the selected pricing plan;
• Contact the Provider for technical support;
• Delete their Account and cease using the Platform at any time;
• Request the export of their data in a machine-readable format.

7. Intellectual Property

7.1. All intellectual property rights in and to the Platform, including but not limited to: source code, interface design, graphical elements, trademarks, trade names, logos, databases, and documentation, belong exclusively to Individual Entrepreneur Denis Nikolaevich Filipkin and are protected by applicable intellectual property laws.

7.2. Content uploaded by the User to the Platform remains the property of the User. The Provider does not acquire any ownership rights to User Content.

7.3. By uploading Content to the Platform, the User grants the Provider a non-exclusive, royalty-free, worldwide license to use, store, reproduce, and display such Content solely for the purpose of providing the Platform Services, for the duration of the User's use of the Platform. This license terminates upon the deletion of Content by the User or upon termination of the Account.

7.4. The User is prohibited from:

• Copying, modifying, distributing, selling, or leasing any part of the Platform;
• Decompiling, disassembling, reverse engineering, or otherwise attempting to obtain the source code of the Platform;
• Removing or altering copyright, trademark, or other intellectual property notices;
• Creating derivative products based on the Platform;
• Using the Provider's trademarks without prior written consent.

8. Limitation of Liability

8.1. THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE PROVIDER MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, UNINTERRUPTED OPERATION, OR ERROR-FREE PERFORMANCE.

8.2. THE PROVIDER DOES NOT GUARANTEE UNINTERRUPTED, CONTINUOUS, TIMELY, SECURE, OR ERROR-FREE OPERATION OF THE PLATFORM. THE USER USES THE PLATFORM AT THEIR OWN RISK.

8.3. THE PROVIDER'S TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE USE OF THE PLATFORM SHALL IN NO EVENT EXCEED THE AMOUNT ACTUALLY PAID BY THE USER TO THE PROVIDER DURING THE 3 (THREE) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

8.4. IN NO EVENT SHALL THE PROVIDER BE LIABLE FOR:

• Lost profits, loss of revenue, loss of clients, or loss of business reputation;
• Indirect, incidental, special, punitive, or consequential damages of any kind;
• Actions or omissions of third parties, including but not limited to: Telegram, VK (VKontakte LLC), Yandex (Yandex LLC), OpenAI, hosting providers, telecommunications operators, and payment systems;
• Data loss resulting from the User's violation of the Platform usage rules, the terms of this Agreement, or actions of third parties;
• Damages arising from force majeure events;
• Interruptions in Platform operation caused by maintenance, updates, or circumstances beyond the Provider's reasonable control;
• Content posted by the User or User's Clients;
• Results generated by the AI assistant, which are provided for informational purposes only and do not constitute professional advice.

8.5. The User agrees to indemnify, defend, and hold harmless the Provider from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from or related to: (a) the User's violation of the terms of this Agreement; (b) the User's infringement of any third-party rights; (c) the User's violation of applicable laws and regulations.

9. Prohibited Use

9.1. When using the Platform, the User is prohibited from:

• Sending unsolicited bulk messages (spam) through the Platform's notification system;
• Collecting, storing, and processing Personal Data of third parties without their proper consent in accordance with applicable legislation;
• Violating the laws of the Russian Federation or norms of international law;
• Attempting to circumvent technical limitations of the Platform, including pricing plan restrictions;
• Conducting DDoS attacks, injecting malicious code, vulnerability scanning, and any other actions aimed at disrupting the Platform's operation;
• Reverse engineering, decompiling, disassembling the Platform or any part thereof;
• Posting Content that violates the law, infringes third-party rights, contains pornographic or extremist material, incitement to violence, or other illegal content;
• Transferring access to their Account to third parties, including by way of sale, lease, gift, or otherwise, without the Provider's consent;
• Using the Platform in ways that create excessive load on the infrastructure;
• Automating access to the Platform (bots, scripts, scrapers) without written permission from the Provider;
• Using the Platform for activities related to money laundering, terrorist financing, or other illegal activities.

9.2. Violation of any of the above prohibitions constitutes a material breach of this Agreement and may result in immediate Account suspension without prior notice and without a refund of any amounts paid.

10. Termination

10.1. Termination by the User:

• The User may at any time cease using the Platform and delete their Account through the corresponding Platform functionality or by submitting a request to the Provider;
• Upon Account deletion, the unused portion of the paid period shall not be refunded, unless otherwise provided by Section 4.4 of this Agreement.

10.2. Termination by the Provider:

• The Provider may suspend or block the User's Account for violation of the terms of this Agreement, by sending the User a notice stating the reason for the block and providing a reasonable period to remedy the violation (no less than 7 calendar days), except in cases of material breach;
• In the case of a material breach (Section 9 of this Agreement), the Provider may immediately block the Account without prior notice;
• The Provider may discontinue providing the Services entirely by notifying Users no less than 60 (sixty) calendar days in advance.

10.3. Consequences of Termination:

• Following termination of the Agreement (Account deletion or blocking), User data shall be retained on the Provider's servers for 30 (thirty) calendar days, after which it shall be irrevocably deleted;
• During the aforementioned 30-day period, the User may contact the Provider to request Account restoration (except in cases of blocking for material breach) or data export;
• The Provider shall not be liable for loss of data after the expiration of the 30-day retention period;
• The provisions of Sections 7 and 8 of this Agreement shall survive termination.

11. Miscellaneous

11.1. This Agreement shall be governed by and construed in accordance with the laws of the Russian Federation.

11.2. Any disputes and disagreements arising out of or in connection with this Agreement shall be resolved in the following manner:

• The parties shall make all reasonable efforts to resolve the dispute through pre-trial (claim-based) settlement. Claims shall be submitted in writing (including via email). The period for review of a claim shall be 30 (thirty) calendar days from the date of its receipt;
• If pre-trial settlement is not possible, the dispute shall be submitted for resolution to the court at the place of registration of the Provider (Ulyanovsk, Ulyanovsk Oblast, Russian Federation) in accordance with the applicable procedural legislation of the Russian Federation.

11.3. This Agreement shall take effect upon acceptance by the User and shall remain in force indefinitely until terminated in accordance with Section 10 of this Agreement.

11.4. The Provider reserves the right to unilaterally amend this Agreement by notifying Users no less than 30 (thirty) calendar days before the changes take effect by posting the updated version on the Platform and/or by sending a notification through the Platform's communication channels.

11.5. If any provision of this Agreement is found to be invalid or unenforceable, this shall not affect the validity and enforceability of the remaining provisions of the Agreement.

11.6. The Provider's failure to act with respect to a breach of this Agreement by the User shall not constitute a waiver of the Provider's right to enforce its rights in the future.

11.7. This Agreement is originally drafted in the Russian language. In the event of any discrepancy between the Russian version and any translated version, the Russian version shall prevail.

12. Contact Information

Individual Entrepreneur Denis Nikolaevich Filipkin

• TIN (INN): 731201040405
• Address: 432048, Russian Federation, Ulyanovsk, Kirova str. 6, apt. 225
• Email: support@lalapam.ru