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Terms of Service

Last updated: August 27, 2026

1. General Provisions

1.1. These Terms of Service (hereinafter referred to as the "Agreement") govern the relationship between Individual Entrepreneur Denis Nikolaevich Filipkin (hereinafter referred to as the "Provider", "Operator"), TIN (INN) 731201040405, registered at: 432048, Russian Federation, Ulyanovsk, Kirova str. 6, apt. 225, and any person using the LALAPAM platform (hereinafter referred to as the "User").

1.2. This Agreement constitutes a public offer in accordance with Article 437 of the Civil Code of the Russian Federation. Registration on the Platform and/or commencement of use of the Platform constitutes unconditional acceptance of this offer in accordance with Article 438 of the Civil Code of the Russian Federation.

1.3. The following key terms are used in this Agreement:

1.4. The LALAPAM Platform is a cloud-based SaaS service for managing appointments, bookings, sales of services and goods, including CRM features, business process automation, analytics, and client communication tools.

2. Subject of the Agreement

2.1. The Provider grants the User a non-exclusive, non-transferable, revocable right to access and use the Platform on a SaaS (Software as a Service) basis in accordance with the terms of this Agreement and the selected pricing plan.

2.2. The Platform provides the following functionality (which may vary depending on the pricing plan):

2.3. Access to the Platform is provided through the following channels:

2.4. The following documents are integral parts of this Agreement:

These documents are mandatory for review and apply in full from the moment of acceptance of this Agreement.

2.5. The Provider reserves the right to add, modify, or remove Platform features at any time at its sole discretion, subject to notifying Users in accordance with the procedure set forth in this Agreement.

3. Acceptance and Registration

3.1. Registration of an Account on the Platform constitutes full and unconditional acceptance of this Agreement. From the moment of registration, the User is deemed to have read and agreed to all terms of the Agreement.

3.2. Registration and authorization on the Platform are available through the following methods:

3.3. When registering through third-party authorization services (Telegram, MAX, VK ID, Yandex ID), the User additionally agrees to the terms of use of the respective services. The Provider shall not be liable for the privacy policies and terms of use of third-party authorization services.

3.4. Continued use of the Platform after amendments to this Agreement constitutes the User's consent to the amended version of the Agreement. If the User does not agree with the changes, the User must cease using the Platform and delete their Account.

3.5. The User represents and warrants that they possess the necessary legal capacity to enter into this Agreement. If the User acts on behalf of a legal entity, the User warrants that they have the authority to enter into this Agreement on behalf of such entity.

4. Pricing Plans and Payment

4.1. The Platform is offered under the following pricing plans:

Feature Free Pro
Price $0 $4.49/mo + $2.49/mo per staff member
Staff members 1 Unlimited
Appointments Unlimited Unlimited
Telegram / MAX Mini App Yes Yes
Notifications (Telegram, MAX, Email, Push) Yes Yes
PWA application Yes Yes
AI assistant With own API token Built-in (included)
Rule Engine No Yes
Scenarios No Yes
Analytics No Yes
Support Standard Priority

4.2. Payment for the Pro plan is made on a prepaid basis for the billing period. The billing period is one month or one year, at the User’s choice. The price of an annual billing period equals twelve times the monthly price, unless otherwise provided by the terms of a promotion in effect. Payment must be made prior to the commencement of each billing period.

4.3. The Provider reserves the right to modify pricing plans and their costs by notifying Users no less than 30 (thirty) calendar days before the changes take effect. Updated prices shall apply from the beginning of the next billing period.

4.4. Refunds are available within 14 (fourteen) calendar days from the date of payment, provided that the User has not actually used the paid Services during the paid period. "Use" means any access to functionality available exclusively under the paid plan.

4.5. In the event of non-payment for the Pro plan by the due date, the Provider reserves the right to downgrade the User's Account to the Free plan with corresponding feature limitations. User data shall be preserved.

4.6. All prices are stated in the applicable currency and include applicable taxes in accordance with the relevant legislation.

4.7. The terms of participation in the Platform's referral program are governed by a separate document — the Referral Program Offer. Bonus Points accrued under that program are not monetary funds and may be used solely in the manner prescribed by that Offer.

4.8. Certain Platform features (including AI Features) may be charged on a usage basis and paid from the Account's internal balance funded by the User. The pricing terms for such features (unit costs, debiting and top-up procedures) are published in the Platform interface and may be changed in the manner provided by Section 4.3 of this Agreement. Funds debited for requests actually made to the corresponding features are non-refundable.

4.9. The Provider may run promotions offering special payment terms to particular categories of Users, including Users subscribing to a paid plan for the first time. The terms of each promotion — its duration, eligible participants, discount amount, the set of features included, and whether those features are retained after the promotional period ends — are published on the Platform website and in the Platform interface. Once the promotional billing period ends, billing continues at the prices of the applicable plan in effect at the time of renewal, unless the terms of the promotion provide otherwise.

5. Rights and Obligations of the Provider

5.1. The Provider undertakes to:

5.2. The Provider has the right to:

6. Rights and Obligations of the User

6.1. The User undertakes to:

6.2. The User has the right to:

7. AI Features

7.1. The Platform provides AI Features — functionality that uses large language models of third-party providers (including OpenAI, DeepSeek, and, as they become available, other providers, including Russian ones). The list of available models and providers is determined by the Provider, displayed in the Platform interface, and may change.

7.2. The results generated by AI Features (texts, responses, recommendations, dialog summaries) are produced automatically, are probabilistic in nature, and may contain errors, inaccuracies, or outdated information. AI Feature results are provided "as is", are informational in nature, and do not constitute professional (medical, legal, financial, or other) advice, a guarantee, or a representation of the Provider. The Provider does not initiate the generation of specific responses and does not pre-moderate them.

7.3. The AI agent communicates with the User's Clients on behalf of and in the interests of the User. The User independently decides whether to enable the AI agent, configures its operation (instructions, organization details, connected tools, service catalog), and may disable the AI agent or intervene in a dialog at any time. AI agent responses are not an offer, representation, or obligation of the Provider; the relationship regarding the provision of services, appointments, bookings, and payments arises exclusively between the User and their Client.

7.4. The User undertakes to monitor the AI agent's operation, verify the material results of its work (created appointments, quoted prices and terms, promises made to Clients), and promptly correct any identified errors. Legally significant actions (creation, modification, cancellation of an appointment or order) are performed on the basis of the Client's will expressed in the dialog and/or are subject to the User's control; the Platform does not make decisions producing legal consequences for a data subject based solely on automated processing without the possibility of human involvement.

7.5. When AI Features are used, the content of the corresponding requests and correspondence is transferred to AI model providers, including outside the Russian Federation, in the manner described in the Privacy Policy and the Data Processing Agreement. By enabling AI Features (including the AI agent), the User gives the Provider a documented instruction for such transfer with respect to their Clients' Personal Data and confirms the existence of legal grounds for it, including informing Clients and obtaining the necessary consents.

7.6. When using AI Features, the User is prohibited from: using them to create illegal, misleading, or third-party-rights-infringing content; attempting to circumvent model limitations and safety rules; entering special categories of personal data (health information, religious beliefs, etc.), biometric data, or full payment card details into free-form text fields, instructions, and dialogs; presenting AI Feature results as professional advice.

7.7. Claims by the User's Clients and other third parties related to the content of responses of the AI agent configured and enabled by the User, and to the consequences of using such responses, shall be settled by the User independently and at the User's own expense.

7.8. The Provider has the right to set limits on the use of AI Features, change the list of providers and models, and suspend the provision of AI Features (in whole or in part) in the event of provider unavailability, changes in their terms of operation, or legal requirements.

8. Direct Channels: Connected Messenger Accounts and Messaging

8.1. The Platform may provide "Direct Channels" functionality — sending and receiving messages through the User's own accounts (phone numbers) in third-party messengers (including MAX; as the functionality becomes available — Telegram, WhatsApp, and others). The current list of supported messengers is indicated in the Platform interface.

8.2. The messenger account belongs to the User and is connected to the Platform exclusively at the User's initiative and by the User's own will, by completing authorization in the corresponding messenger. The User represents that they are the lawful owner (rightful user) of the connected account and the corresponding phone number. When Direct Channels are used, the Provider supplies a technical means of message transmission and acts on the User's instruction; the sender of the messages and the initiator of the communication is the User.

8.3. The User's relationship with the messenger is governed by the terms of service and rules of the respective messenger. The User must independently review and comply with such terms, including any restrictions on automated message sending and the use of third-party software. The Provider is not a party to such agreements, is not affiliated with messenger operators, and does not control their decisions.

8.4. The User understands and accepts that messenger operators may, under their own rules, restrict, suspend, or block accounts (including in response to recipient complaints or detection of automated activity). The risk of such restrictions and any of their consequences (including loss of access to the account and correspondence) is borne by the User. The Provider does not guarantee message delivery, uninterrupted operation of Direct Channels, or the safety of the User's accounts in third-party messengers.

8.5. When using Direct Channels and other messaging capabilities provided by the Platform, the User undertakes to:

8.6. The Provider has the right (but not the obligation) to apply technical risk-mitigation measures: limits and quotas on the number and frequency of messages, gradual ramp-up of sending volume, automatic processing of recipient opt-outs (stop words) with cessation of further sending, and suspension of a Direct Channel in the event of complaints, signs of spam, or account blocking. The application or non-application of such measures does not impose on the Provider any liability for the content and lawfulness of the User's messaging.

8.7. Claims by message recipients, messenger operators, authorized authorities, and other third parties related to the User's messaging, its content, or the absence of recipient consents shall be settled by the User independently and at the User's own expense, and the User shall reimburse the Provider for documented losses (including administrative fines) incurred as a result of such violations by the User.

8.8. The Provider has the right to suspend or discontinue the Direct Channels functionality (in whole or with respect to individual messengers), including in the event of changes in the terms, technologies, or policies of the respective messengers, by notifying Users within a reasonable time where possible.

9. Intellectual Property

9.1. All intellectual property rights in and to the Platform, including but not limited to: source code, interface design, graphical elements, trademarks, trade names, logos, databases, and documentation, belong exclusively to Individual Entrepreneur Denis Nikolaevich Filipkin and are protected by applicable intellectual property laws.

9.2. Content uploaded by the User to the Platform remains the property of the User. The Provider does not acquire any ownership rights to User Content.

9.3. By uploading Content to the Platform, the User grants the Provider a non-exclusive, royalty-free, worldwide license to use, store, reproduce, and display such Content solely for the purpose of providing the Platform Services, for the duration of the User's use of the Platform. This license terminates upon the deletion of Content by the User or upon termination of the Account.

9.4. The User is prohibited from:

10. Limitation of Liability

10.1. THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE PROVIDER MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, UNINTERRUPTED OPERATION, OR ERROR-FREE PERFORMANCE.

10.2. THE PROVIDER DOES NOT GUARANTEE UNINTERRUPTED, CONTINUOUS, TIMELY, SECURE, OR ERROR-FREE OPERATION OF THE PLATFORM. THE USER USES THE PLATFORM AT THEIR OWN RISK.

10.3. THE PROVIDER'S TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE USE OF THE PLATFORM SHALL IN NO EVENT EXCEED THE AMOUNT ACTUALLY PAID BY THE USER TO THE PROVIDER DURING THE 3 (THREE) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

10.4. IN NO EVENT SHALL THE PROVIDER BE LIABLE FOR:

10.5. The User agrees to indemnify, defend, and hold harmless the Provider from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from or related to: (a) the User's violation of the terms of this Agreement; (b) the User's infringement of any third-party rights; (c) the User's violation of applicable laws and regulations, including data protection, advertising, and communications legislation.

11. Prohibited Use

11.1. When using the Platform, the User is prohibited from:

11.2. Violation of any of the above prohibitions constitutes a material breach of this Agreement and may result in immediate Account suspension without prior notice and without a refund of any amounts paid.

12. Termination

12.1. Termination by the User:

12.2. Termination by the Provider:

12.3. Consequences of Termination:

13. Miscellaneous

13.1. This Agreement shall be governed by and construed in accordance with the laws of the Russian Federation.

13.2. Any disputes and disagreements arising out of or in connection with this Agreement shall be resolved in the following manner:

13.3. This Agreement shall take effect upon acceptance by the User and shall remain in force indefinitely until terminated in accordance with Section 12 of this Agreement.

13.4. The Provider reserves the right to unilaterally amend this Agreement by notifying Users no less than 30 (thirty) calendar days before the changes take effect by posting the updated version on the Platform and/or by sending a notification through the Platform's communication channels.

13.5. If any provision of this Agreement is found to be invalid or unenforceable, this shall not affect the validity and enforceability of the remaining provisions of the Agreement.

13.6. The Provider's failure to act with respect to a breach of this Agreement by the User shall not constitute a waiver of the Provider's right to enforce its rights in the future.

13.7. This Agreement is originally drafted in the Russian language. In the event of any discrepancy between the Russian version and any translated version, the Russian version shall prevail.

14. Contact Information

Individual Entrepreneur Denis Nikolaevich Filipkin